FAQ"s

Can I place orders over the phone with one of your representatives?

You most certainly can! Give us a ring by dialing 1 (888) 774-7660. Our friendly reps are ready to help you with your purchase and provide answers to your questions should you have any.


Does DiscountCatheters.com offer shopping that is safe and secure?

Our business depends on it! We are very conscious about our client's security while they browse and purchase items from our website. All transactions on our site are encrypted with SSL technology. Additionally, we are authorized PayPal merchants so you can pay directly with any credit card (Visa, Master Card, American Express, Discover) or with a PayPal account if you have one. You are covered by PayPal's product delivery assurance. All our payment processing is in full compliance with the Payment Card Industry Data Security Standard (PCI DSS).


Does Discount Catheters offer competitive pricing?

You will be happy to know that we deal directly with manufacturers. We sell medical supplies to the out-of-pocket and cash conscious market. We have to sell low. Check for yourself by comparing our prices with any other site.


Does Discount Catheters sell medical supplies outside of the US?

Discount Catheters has customers in every corner of the world. Well, almost. We haven't quite made it to Antarctica…yet. Before ordering, please review our full Shipping Policy for more information.


Do you offer overnight shipping?

If you need overnight delivery, please call us at 1 (888) 774-7660 and it will be arranged. Click here to view our shipping policies.


How can I contact you if there's a problem with my order?

We would love to hear from you! Your feedback means a great deal to us. If there is an issue with your order we will be more than happy to assist you. Click here to view our contact information. You can leave us an inquiry directly from there.


How do I purchase an item?
Follow these simple steps to make a purchase:
  1. Search for the desired product by entering a keyword or description in the search bar located in the upper left hand area of our website and click "Go".
  2. Once you find it, click "add to cart" making sure the quantity of the item you want to purchase is correct.
  3. After filling up your cart with the items you want to buy and in the desired quantities, just click "proceed to checkout".
    • If you do not have an account with us, select "checkout as guest" under "Check-Out Method" and click "continue".
  4. Fill out your billing and shipping information. Click "continue" in the "Order Review" portion of the checkout.
  5. Lastly, fill in your payment information and click "pay now" to process your order.

How do you ship your medical supplies to international addresses?

To ensure safe and affordable shipments, Discount Catheters is part of a program with the United States Postal Service (USPS). Normal delivery ranges between 7-14 business days. For faster delivery, please contact us and we will arrange delivery with

Fed-Ex, UPS or DHL. Before ordering, please review our full Shipping Policy.

How long does it take for delivery?

It depends. We distribute products from thirteen warehouses located nationwide. We pick the closest location to your destination deliver most products within 24-48 hours. We manage some brands from only one central location and in those cases ground shipment could take 5-7 business days. Click here to view our shipping policies.


What brand names do you work with?

We work with some of the best brands in the market today to meet all of your catheter needs. These include Coloplast, Bard, Hi-Slip, Hollister, Kendall, Medline, MTG, ReliaMed, Rochester Medical, Teleflex, WellSpect HealthCare, Peco Medical Inc. and Men's Liberty.


What is your refund policy?

We take great pride in the products we sell and only use the most respected brand names. If you encounter any errors with your order we will happily strive to resolve the matter. Please view our refund policy by clicking here.


What times are your representatives available in case I have questions?

Our representatives are ready to assist you Monday to Friday from 9am – 7pm EST. You can also send us an email to contact@discountcatheters.com with your inquiry.


What will be done with my contact information after placing my order?

Keeping your information safe is one of our top priorities and we have created this website with your privacy in mind. Please review our Privacy Policy to familiarize you with how we get this done.


Where are your offices located?

Our headquarters are located in Miami, Florida. Click here to view our contact information page.


Where are your product prices?
  • Search for the product you wish to see by typing a keyword or description in the search bar located on the top left hand side of the site and click on the "Go" tab.
  • Locate your product by scrolling down and clicking on it. The price will be in blue colors to the right side of the item's image.
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