Refund and Exchange Policy
Refunds are extended in light of any error in our part or if for an unforeseen reason a product became unavailable. Refunds under these circumstances are for 100% or for the full value of your purchase. Exchanges are accepted if product arrives damaged or expired (Due to internal policy, all of our products have a minimum valid date of at least 6 months before expiration). For specific expiration requirements by the client, we must first be contacted to verify we can fulfill such a request.
The following terms would apply:
- There is up to a 25% restocking fee which will be deducted from the corresponding Credit amount.
- Customer must bear the freight and/or postage cost for returning the product/s.
- Product/s should be in the same condition as when sent, that is unused and in the original box and/or packaging.
- Credit will be granted once the product/s is placed back into inventory.
- Credit applies only to the product. It does not cover original postage or freight.